El Duende

Problem

accumulate lead resources in order to create inconvenience for personalized communications on the site. Collect and return requests for sales advice, get quick support from the chat support team.

Solution

Together with the growth team, we set up automatic collection of data about site visitors and mechanics with chat bots and pop-ups for lead generation on the site.  We used additional chat features to speed up the work of support.

Result

• built up a database of 68,000 users from scratch;
• collected 1113 requests for consultation;
• the number of dialogues has increased by 2.5 times compared to the previous chat service;
• accelerated the processing of responses in the chat by 2 times.